What do you guys think about the customer service of Amazon? Honestly, I love their CS. They have always been pretty good to me and today I went to get a refund for a purchase and they gave me the money and told me to keep the item!
Amazon Refunds
- Thread starter Ash
- Start date
They're ok. Depends who you get. I've had one cases where different people gave me conflicting information. Usually they're good and I've had quite a few free months of prime from them over various issues.
As an Amazon Customer, I can confirm that I have received nothing, but great customer service too. There refund policy is fair for the consumer. I remember choosing to return an item and Amazon provided me with a Pre-Paid Return Postage Sticker. A couple of days after sending the parcel, the money was in my bank account.
Depends on who you get, but I had no problems with them. They are fast and get the job done. At times you might not understand them if they talking in other words and I have to say, can you repeat. Then again I only dealt with them twice in 5 years since I started using them.
that's why you use the chat option.
But every time I had an issue, they would refund the money or make me happy as quick as possible.
I agree with you. Live Chat is the quickest and easiest option for support. Amazon's ability to get to the bottom of my queries promptly exceeds my expectations.
The phone is faster way. They have no choice to refund you in money or Amazon gift cards, Seems that they can't resend the item if it got damaged. that happen once to me where I ordered and got damaged in the post
Same experience as me. Are you a Prime member?
Live chat is definitely the better way because the agents tend to be a little better on there.
Most chats I've brought up were answered in seconds, the longest a minute or two during a peek time.
yeah, I'm sure being a PM bumps me up some.
Amazon customer service is very good. I never had any issues while claiming refunds.