"Please hold"

Kylie

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What's the longest amount of time you'll wait 'on hold for the next available agent'?
 
Public services over here have a lot of that when you call for an out of service claim.
 
It depends on how much time I have. If I'm off work and I don't have anything else to do, I can wait a long time. But if it's a work day then I don't have time to wait that long. So it depends on what is going on at the present moment.
 
Depends on how important the call is. If it's important, I'll just wait until someone answers. If not so important, I'll hold 5 or 10 minutes and then hang up if no one answers.
 
It also depends on whether or not I'm being charged for the privilege of holding..

If I'm being charged, probably no longer than 5-10 minutes. If it's free, then as long as it takes - I can be quite stubborn! ?
 
On the phone, not very long unless it's for something urgent. If they're going to put me on hold, I'd much rather just end the call and try again at a later time. For online live chat support, I would be willing to wait around 30 mins because I can just have the site open in the background.
 
That depends on the importance of the call. I would probably wait for 30 minutes if I really want to talk to the agent.
 
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