When your staff makes things worse?

Never happened on my site, but I’ve seen a few places where moderators were either on power trips, or ran people off just because they didn’t like the user(s).
 
It's happened to me a few times on different sites, absolutely. Usually staff antagonizing members in a tense situation.
 
I have to say, when I pick moderators for my sites, I pick the best. I've never had any problems with them and I love them all
 
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