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"Please hold"

Kylie

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What's the longest amount of time you'll wait 'on hold for the next available agent'?
 

Laifot

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Public services over here have a lot of that when you call for an out of service claim.
 

JennyorAlice

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It depends on how much time I have. If I'm off work and I don't have anything else to do, I can wait a long time. But if it's a work day then I don't have time to wait that long. So it depends on what is going on at the present moment.
 

MrDawn

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I sit on hold for 30 minutes to an hour before Fidelity lets me pay the Internet bill. :rolleyes:
 

Kylie

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Depends on how important the call is. If it's important, I'll just wait until someone answers. If not so important, I'll hold 5 or 10 minutes and then hang up if no one answers.
 

Oblivion Knight

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It also depends on whether or not I'm being charged for the privilege of holding..

If I'm being charged, probably no longer than 5-10 minutes. If it's free, then as long as it takes - I can be quite stubborn! ?
 

Ash

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On the phone, not very long unless it's for something urgent. If they're going to put me on hold, I'd much rather just end the call and try again at a later time. For online live chat support, I would be willing to wait around 30 mins because I can just have the site open in the background.
 

MYC

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That depends on the importance of the call. I would probably wait for 30 minutes if I really want to talk to the agent.
 

Ginger

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That depends if the matter is important and I don't like to bother myself by calling again
 
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